Tenants & Customers

Last year, we held two tenant workshops focused on addressing communication challenges, at the initial first point of contact and repairs-related interactions. These are two areas where we know tenants experience issues and often where complaints are made. Each workshop gave us the opportunity to…

We understand that managing your tenancy and ensuring your financial stability are important to you. That’s why we have a dedicated Financial Inclusion team who are ready to provide support and guidance. Meet our friendly advisors, Louise and Annie who are here to assist you…

Last month our virtual internet panel moved to become part of MyOcean, now called ‘Have Your Say’. You can find everything you need on our website, giving you more control and flexibility with just one log in, enabling you to give feedback even quicker and…

From Monday 10th July you will be able to find everything in MyOcean, giving you more control and flexibility. Just go to our website and log in as normal. We are always looking to improve how you access our services so, the Virtual Internet Panel (VIP)…

Social homes are in high demand in Cornwall, they need to be managed in a way that meets the needs of local residents. Cornwall Council are thinking about making some changes to the way they allocate social housing in Cornwall. This includes how they let…

Across the country prices are going up – we are all feeling it, particularly when it comes to food and energy costs. If you are struggling, please don’t hesitate to get in touch and we can offer you support and advice on the best ways…

Kindness in a cup events are friendly, welcoming and a great opportunity to meet up with friends and neighbours, plus a way to meet new friends. There is a popular local produce market, as well as a cafe style setting with home-made cakes, cappuccino and…

Check out all of the places children can eat fro free this summer!  

There is a whole programme of workshops, talks & events at Treverbyn Community Hall aimed at helping people tackle the current cost of living crisis. This includes food growing, cooking, money, mental health and employment support. Thanks to Cornwall Community Foundation these workshops are COMPLETELY…

The final session is due to take place on Friday 8th July. Check out the attached poster for more information.

The final virtual coffee morning session for parents and carers is taking place on Friday 24th June. See the attached poster for more information.

Come along on the 1st Tuesday of each month for help, support a free cuppa, cake and a chat! See the poster for more details.

Ocean are proud to be delivering the ESF (European Social Fund) Building Futures Project which has an overall aim of supporting people towards work, education, training or volunteering. As a team we understand that it is all too easy for any one of us to…

We are currently writing to our residents to let them know that our annual review of their rent and service charge has taken place. Every time that we notify tenants of this review we do notice some recurring questions. So, we have put together a…